Refund policy

Returns & Refunds — Redfin Prints

Every piece is printed, cleaned, and tested by hand after you order it. Here's how we handle things if something isn't right.

Damaged or defective items

If your order arrives broken, damaged in shipping, or with a print defect, email redfinprints@gmail.com within 48 hours of delivery with your order number and a photo of the item and packaging. Once we've had a look, we'll reprint and replace it or repair it at no cost to you.

What's normal (and not a defect)

Small layer lines and slight color or finish variations are a normal part of 3D printing and hand-finishing. They aren't considered defects.

For gradient, dual-color, tri-color, and multi-color pieces: because of the way multi-color filaments print, the exact placement of each color and the gradient transitions will vary from piece to piece. No two come out the same, so your item is a one-of-a-kind creation.

Change-of-mind returns

Standard (non-custom) items can be returned within 30 days of delivery in their original condition. Email us first to start a return; items sent back without a return request can't be accepted. Return shipping is paid by the customer. Once we receive and inspect the item, your refund goes back to your original payment method within 10 business days (your bank may take a few extra days to post it).

Custom orders

Custom colors, sizes, glow-in-the-dark, and other made-to-spec pieces can't be returned or refunded unless they arrive damaged or defective.

Questions?

Email redfinprints@gmail.com. A real person (the one who printed your order) will answer.